Your STIL LAB membership

Your membership is what you pay STIL LAB to use Studio, each month, whatever you sell. Studio is NZ$29.99 a month, GST included. Making and delivering each order is paid separately, out of your customer's payment.

Where to see it

Open Settings. Your STIL LAB membership shows your plan, what you pay now, and what it becomes after that, if it changes. STIL LAB sets your plan and its price, so you can't change those there.

Paying by card

Your membership is paid by card:

• The Website page asks you to Add your card to go live as the last step before your site is published. You can also add it from Settings.
• Before you go to Stripe's secure page, Studio tells you your first charge and when it is. If Studio asks, tick the box to accept the STIL LAB Studio terms, then press Add your card.
• Manage your card and invoices in Settings opens Stripe's page for your card and invoices.
• If a membership payment does not go through, Stripe tries again, and your website keeps taking orders meanwhile. If it stays unpaid, your website stays up, but customers can't buy from it until your membership is paid. Sales come back as soon as it is.

Good to know

• You can add your card once STIL LAB has accepted your account.
• To cancel your membership, email STIL LAB at support@stillab.co.nz.
• Questions about your membership? Email STIL LAB at support@stillab.co.nz.