Help

How to set up, sell and get paid with STIL LAB Studio.

• Getting started

  What STIL LAB Studio is and how to begin.

  • How STIL LAB Studio worksWhat Studio does for you, and what STIL LAB does for each order.
  • Your first photograph on saleThe six steps on your Home page, from your first upload to a website customers can buy from.
  • What happens while we check your accountSTIL LAB checks every new account before its website goes live. You can set everything up meanwhile.
  • Getting around StudioThe menu down the side of Studio, the tabs of each place, search, and where to find help.
  • The new StudioThe menu down the side, search, light and dark, where things moved, and how to go back to the old Studio.

• Photographs

  Adding photographs and keeping them in order.

  • Uploading photographsAdd your photographs as JPEG, PNG or TIFF files, up to the size limit each.
  • Print quality and DPIHow sharp your photograph will print at each size, and what to do when a size is below the recommended DPI.
  • CollectionsGroup your photographs into series. Each public collection is a page of its own on your website once a public photograph is in it.
  • Bulk uploadDrop a whole folder of photographs into a collection, each set up for sale the way a profile says.
  • Archiving and deletingArchive a photograph to take it off your website and keep everything, or delete it from your Photographs.
  • Logo, portrait and signatureImages for your website that are not for sale, and the signature printed on limited-edition certificates.

• Products & pricing

  Choosing what you sell and what it costs.

  • The product builder, step by stepTurn one photograph into what you sell, in three steps: Photograph, Design, and Prices & publish.
  • Sizes, papers, frames and matsWhat you choose on the Design step of the product builder, and the limits on each choice.
  • Setting prices and your markupYou set every price. Start from a markup on your STIL LAB cost, then change any price you like.
  • What STIL LAB charges you, and what you keepTwo charges come out of each card payment, Stripe’s fee and STIL LAB’s charge for making and freight. The rest is yours.
  • ProfilesSave a way of selling photographs once, then drop a whole folder onto it.
  • Limited editions and certificatesNumber each print of a photograph, stop selling it when the edition is full, and include a certificate of authenticity.
  • Pausing a productTake a photograph’s products off sale for a while, and put them back on sale when you’re ready.
  • Why isn’t my photograph showing?Every photograph has one status, on Photographs, Products and Home. It says whether customers can buy it, and if not, why.

• Website

  Your website, its look and its address.

  • Designing your websiteStart your website, choose its look, and change it in the website builder, which shows your real site.
  • Pages and sectionsEach page of your website is a list of sections. Add, move, hide and change them, or start a page from a layout.
  • Edit your site on the pageThe website builder shows your real site. Click anything to change it, type straight onto the page, add and move sections, and publish when you are ready.
  • More ways to build your siteAdd a slideshow, a video, questions and answers, a price list and an announcement bar, give a section its own background and spacing, and keep old page addresses working.
  • Your menuChoose which pages are in your website's menu, what they are called, and their order.
  • Looks, fonts, colours and motionStart your website from one of five looks, then use your own colours, fonts, type size and motion, and add full-screen, overlapping, side-scrolling and photo story sections.
  • Your details, search and sharingYour site's name and logo, your About and Contact pages, your links, and what search engines and shared links show.
  • Publishing and taking your site offlinePublish your draft to put your website live, publish an earlier version again, change your address, or take your site offline.
  • Checkout linksPut an order together for a customer, with your own shipping price and a discount, and send them a link to pay.

• Orders & delivery

  Following a sale from payment to delivery.

  • What each order status meansEvery order on your Orders page has one status. Here is what each one means, and what happens next.
  • Sending an order to STIL LABNothing is made until a paid order is sent to STIL LAB. You send each one yourself, or turn on automatic sending in Settings.
  • Paying STIL LAB's invoicesOn a card sale, STIL LAB's invoice is paid from your customer's payment. Only orders from before card payments have an invoice for you to pay.
  • Production and deliveryWhat happens once an order is with STIL LAB, how it reaches your customer, and how you follow it.
  • Cancellations and refundsRefund a paid order from its page. Before you send it to STIL LAB, STIL LAB's charge comes back with the refund. After, it may not.

• Payments & account

  Getting paid, and looking after your account.

  • Connecting StripeHow your customers pay you, into your own Stripe account.
  • FeesThe fees on a card sale, why a price can be refused, and what happens to fees when you refund.
  • Your STIL LAB membershipWhat you pay STIL LAB each month to use Studio, and where to see it.
  • Signing in and signing outYou sign in to Studio with a link STIL LAB emails you. Each link works once.
  • Contacting STIL LABHow to reach STIL LAB about your account, an order or anything in Studio.

Still stuck? Email support@stillab.co.nz