Fees

Two charges come out of each card payment before the rest reaches your bank: Stripe's processing fee, and STIL LAB's charge for making the order and its freight. Your membership is paid separately, each month, whatever you sell.

On each sale

• Stripe's fee. Stripe sets it for your account, and it varies with the card and the way it is paid. A card from overseas can cost more, for example. It is taken from the whole payment, shipping included. None of it goes to STIL LAB.
• STIL LAB's charge. The making, at your STIL LAB cost for each piece, and the freight, which is exactly the shipping your customer paid. Your Stripe Dashboard calls it an application fee.

Each sale's page shows both, under The money, once Stripe has reported its fee. What STIL LAB charges you, and what you keep explains your STIL LAB cost.

Why a price can be refused

STIL LAB's checkout makes sure every payment leaves room for Stripe's fee after STIL LAB's charge: at least 5% + 50c of the payment. That is STIL LAB's own allowance, not Stripe's rate. A price too close to your STIL LAB cost to leave that room can't be put on sale, because no customer could check out. The product builder's Price step shows the least a price can be.

Fees and refunds

• Refund before you send the order to STIL LAB, and STIL LAB's charge comes back with the refund.
• Refund after you send it, and STIL LAB's charge isn't returned automatically. STIL LAB reviews the order with you.
• Stripe doesn't return its own fee on a refund.

Good to know

• STIL LAB takes no percentage of your sales. Its charge is only the making and the freight.
• All amounts include GST. What you receive is before any GST you owe on your own sales, and your other costs.
• The Payments tab of Money explains this under What you pay on each sale, with your latest card sale as an example once you have one.