What each order status means

When someone buys from your website, their order appears on your Orders page and STIL LAB emails you. Each order shows one status, the same in the list and on the order's own page.

The statuses

• Awaiting payment: your customer has placed the order but their card payment has not gone through yet. Nothing needs doing from you. If it was placed before customers paid by card, it can't be paid now: open it and cancel it.
• Paid — send it: your customer has paid. Look the order over and send it to STIL LAB to have it made.
• Invoice to pay: the order is with STIL LAB, waiting for its invoice to be paid. This only happens on orders paid before customers paid by card.
• With STIL LAB: STIL LAB has the order and hasn't started making it yet.
• Being made: STIL LAB is making it.
• Paused by STIL LAB: STIL LAB has stopped the order for now. Open it to see why.
• Sent: it is on its way to your customer.
• Delivered: the parcel has reached your customer.
• Cancelled by STIL LAB: STIL LAB has cancelled its side. Cancel the order to tell your customer, or get in touch with STIL LAB.
• Cancelled: you cancelled the order, or refunded it before sending it.

Good to know

• The To do filter shows the orders waiting on you or your customer. All, Being made, Sent and Cancelled show the rest.
• An order's own page shows its steps, from Customer ordered to Delivered, with the next step marked.
• The Production tab of Orders shows the same orders from STIL LAB's side: what STIL LAB is making for you, and what you pay STIL LAB for each.
• If you have turned on Send paid orders to STIL LAB automatically in Settings, a paid order goes to STIL LAB by itself soon after your customer pays. See Sending an order to STIL LAB.