Sending an order to STIL LAB

When your customer has paid, their order waits for you as Paid — send it. STIL LAB makes nothing until the order is sent. You can send each order yourself after looking it over, or have every paid order sent automatically.

Send an order yourself

1. Open Orders and the order marked Paid — send it.
2. Check what was ordered, the sizes and options, and the delivery address.
3. Press Send to STIL LAB. The page lists the prints, the address and STIL LAB's charge.
4. Press Yes, send it to STIL LAB, or Not yet to go back.

STIL LAB's charge was already taken from your customer's card payment, so there is nothing more to pay. The order goes straight into production, and STIL LAB still sends you its invoice, marked paid.

Send paid orders automatically

1. Open Settings.
2. Under Sending orders to STIL LAB, tick Send paid orders to STIL LAB automatically.
3. Press Save.

From then on, each paid order is sent to STIL LAB by itself, soon after your customer pays. The order's page says Sent to STIL LAB automatically, with the time.

Good to know

• With automatic sending, production starts as soon as your customer has paid, so you can't change the order after that.
• Only the account's owner sees the switch, and only on an account whose customers pay into its own Stripe account.
• If an order can't be sent automatically, its page says Couldn't send automatically, with the reason, and STIL LAB tells you. Press Send to STIL LAB to send it yourself.
• A paid order also has a Send to STIL LAB button under its row on Orders and on Home. It opens the order's confirmation, so you still check the order and press Yes, send it to STIL LAB.
• Sending an order twice, such as from two tabs, still makes one STIL LAB order.
• If your customer paid in Stripe's test mode, no real money moved, and STIL LAB holds the order rather than making it, unless it is a test STIL LAB has arranged with you.