Why isn’t my photograph showing?

Each photograph shows one status, the same on Photographs, Products and Home. On sale means a customer can buy it now. Any other status says what is in the way.

What each status means

• Preparing: STIL LAB is still preparing the file you uploaded. Wait a moment.
• Not for sale: you haven’t made a product of it yet. Press Create product.
• Draft: you started a product but haven’t published it. Press Continue.
• Published · goes on sale when STIL LAB accepts your account: there is nothing for you to do. See What happens while we check your account.
• Published · goes on sale when your website is live: publish your website.
• Published · goes on sale once STIL LAB accepts your account and your website is live: both of the above.
• Published · your website can’t take orders right now: something is stopping your website taking orders. Open Website to check it.
• Paused: you took it off sale. Press Put on sale.
• Paused · hidden from your website: the photograph is private. Put on sale, on the Products page, shows it again.
• Sold out: every limited edition of it is sold out or closed, and no open size is still selling.
• On sale: customers can buy it. The status also shows the lowest price.

Needs attention

A status that starts Needs attention says why, and its card has a Fix button:

• STIL LAB couldn’t read the file: upload the photograph again as a JPEG, PNG or TIFF.
• the upload didn’t finish: remove it and upload the file again.
• it’s archived, so customers can’t see it: restore it to Photographs.
• its options use something STIL LAB no longer makes: open it in the product builder and change what it sells.
• none of its options can be bought: open it in the product builder.

Good to know

• A photograph set to private appears only to you. On its page, press Show on my site to make it public.