What STIL LAB charges you, and what you keep

Your customers pay you by card. Two charges come out of each payment before the rest reaches your bank: Stripe’s processing fee, and STIL LAB’s charge for making the order and its freight.

How a sale is paid

1. Your customer pays the full price you set, on Stripe’s secure page, into your own connected Stripe account. You are the seller: your name is on their receipt and card statement.
2. Stripe takes its processing fee from the payment. Stripe sets it for your account, and it varies with the card and the way it is paid. None of it goes to STIL LAB.
3. STIL LAB’s charge is taken from the same payment, automatically. It is the making, at your STIL LAB cost for each piece, and the freight, which is the shipping your customer paid. STIL LAB takes no percentage of your sales, and there is nothing more to pay. Your Stripe Dashboard calls it an application fee.
4. What’s left is yours. Stripe pays it out to your bank on your Stripe payout schedule.

Your STIL LAB cost

• The product builder shows your STIL LAB cost for each piece, next to your price and what you earn. Your customers never see it.
• Some extras add to your STIL LAB cost for a piece: Premium Presentation on a print, and the certificate of authenticity on a limited edition, which is $19.95 a piece.

Shipping

Your customers pay STIL LAB’s NZ Post tracked shipping at checkout, worked out from their order and their address. It is exactly what STIL LAB charges you for sending it, so you neither pay nor earn anything on shipping itself. Stripe’s card fee is on the whole payment, shipping included.

Good to know

• All amounts include GST. What you receive is before any GST you owe on your own sales, and your other costs.
• Each sale’s page shows both charges once Stripe reports its fee. Your Stripe Dashboard shows them too.
• Nothing is made until you review the order and send it to STIL LAB, unless you have turned on Send paid orders to STIL LAB automatically in Settings.
• Money, then the Payments tab, explains this under What you pay on each sale, with your latest card sale as an example once you have one.