Connecting Stripe

Your customers pay by card, on a secure Stripe page, into your own Stripe account. It is the only way they can pay on your website, so your website takes orders only once Stripe says your account is ready.

Steps

1. Open Money, then the Payments tab. If you use the old Studio, Payments is a tab of Settings.
2. Press Connect Stripe. Stripe's own pages open.
3. Give Stripe your details and your bank account. It takes a few minutes, and you can stop and carry on later with Continue setup.
4. When you come back to Payments, it shows where your account stands.

What Payments shows

• Not connected: press Connect Stripe to start.
• Needs your attention: Stripe needs something more from you, or is checking what you gave it. Checking usually takes minutes, sometimes a day or two, and your website starts taking orders by itself when it is done. Press Continue setup to see what Stripe needs.
• Connected: your account is ready, and your website takes orders.
• Disconnected: your Stripe account is no longer connected to STIL LAB. Your website stays published, but it can't take orders. Email STIL LAB to connect again.

Good to know

• Only the account's owner can connect Stripe.
• You can connect Stripe once STIL LAB has approved your account. We email you when it is open.
• You are the seller. Your name is on your customer's receipt and card statement, and Stripe pays what is yours out to your bank.
• Check again asks Stripe for your account's state now. Open your Stripe Dashboard opens your own Stripe account, where your payouts, refunds and disputes are.
• If your website is live and your Stripe account stops being ready, your website stays up and tells visitors you are not taking orders just now. Ordering opens again by itself once Stripe says your account is ready.