Paying STIL LAB's invoices

STIL LAB sends you an invoice for every order it makes: the making and the shipping, GST included. On a card sale you have nothing to pay. STIL LAB's charge is taken from your customer's card payment, and the invoice is recorded as paid by it.

When an invoice is marked paid

When you send a card sale to STIL LAB, the order's page says STIL LAB's charge was taken from your customer's card payment, so there is nothing more to pay. STIL LAB still sends you its invoice, marked paid. Your Stripe Dashboard calls the same charge an application fee.

Paying an invoice that is open

An order paid before customers paid by card was sent with an invoice for you to pay. Its status is Invoice to pay, and nothing is made until it is paid.

1. Open the order on your Orders page.
2. Press the Pay button, which shows the amount, and pay on the secure page. Or, if the page shows STIL LAB's bank details instead, pay by bank transfer with the invoice number as the reference.
3. Your customer is told as soon as the invoice is paid, and STIL LAB starts making the order.

If the page shows neither, STIL LAB will send you the details for paying it.

Good to know

• See the invoice opens the invoice as a document you can print or save.
• The Production tab of Orders lists every order with what you pay STIL LAB for it, and its invoice: To pay, Overdue, Paid, Withdrawn or Refunded.
• Your Home page shows any invoices you have to pay. You can also see them under Money, on the Overview tab.